As our Senior System Administrator you will be the backbone of our internal operations, responsible for the management of all on-premise IT systems (networking, hardware, staff /EUC support) and ensuring our organization maintains robust security and compliance standards. Your first priority will be ensuring internal systems are as reliable, performant and secure as possible. This is a vital, hands-on role encompassing everything from provisioning new high-end laptops to managing our internal server, storage and development hardware. and ensuring our internal network is rock-solid.

About mod.io

We believe that User-Generated Content (UGC) is an exciting new frontier for game engagement and longevity. Our service empowers developers and publishers to unlock the potential of their player base by fostering vibrant modding ecosystems, and facilitating in-game marketplaces for paid UGC. Backed by leading investors like Tencent, Play Ventures, Makers Fund, and LEGO, we're dedicated to delivering cutting-edge technology that supports both creators and studios.

• Internal IT Support: Provide technical support for all employees (on-site and remote), troubleshooting hardware, software, networking, and connectivity issues.
• Endpoint Management: Manage and maintain device management platforms for secure configuration, patching, provisioning and inventory of all company assets (laptops, servers, storage & networking).
• Procurement & Asset Management: Research, source, order, and track all IT hardware and software licensing, ensuring the team has the cutting-edge gear required for development and testing.
• Identity & Access Management: Administer and maintain our core internal services for account provisioning, de-provisioning, and security policy enforcement.
• Networking & Security: Configure, monitor, and maintain internal network infrastructure (routers, firewalls, CASB’s , switches, VPNs, Wi-Fi) and ensure endpoint security (antivirus, firewalls, threat detection) is enforced.
• Information Security & Compliance : Implement and maintain the defined information security policies and strategies that form part of mod.io’s ISMS programme. This includes vulnerability management, access control, data protection, and security awareness training.
• Disaster Recovery: Maintain and regularly test comprehensive Disaster Recovery & Business Continuity plans for critical internal systems and data.
• Incident Response: Contribute to incident response and post-mortem reviews for operational and security events.
• Enterprise Architecture: Contribute to the Enterprise Architecture strategy by ensuring internal IT systems and processes align with current and future business objectives.
• Automation: Develop and implement scripts (PowerShell, Bash, Python) to automate repetitive IT tasks, streamline user onboarding/offboarding, and ensure consistent configurations.
• Embody our values, be a doer in a scale-up environment, ready to pull your sleeves up and tackle any task.

Culture

• Be a doer in a Start-up like, Scale-up company, be ready to pull your sleeves up and tackle any task small or project scale. Be it provisioning a new laptop for another team member or helping us build a new Cloud environment and feature for millions of users.
• Embody our values, be awesome and work with awesome people. Set an example for others to follow, which strives for and delivers the best outcomes for our partners and prospects.
• Embrace feedback, ensuring constructive feedback is given and received in the right way. Speak freely, we’re a smallish company of 50 people, we need to solve hard problems together and get to the point quickly.
• Provide clear communication, own your work, and have fun.

What You’ll Bring:

• 4+ years of experience in a Systems Administration or IT Operations role.
• Demonstrated experience supporting and managing security compliance frameworks such as ISO 27001.
• Strong knowledge of general IT systems, networking, corporate hardware, and operating system management (Windows and macOS).
• Knowledge of ITIL methodologies for service management (Incident, Change, Problem).
• Familiarity with cloud security best practices (Azure/AWS).
• Experience with scripting/programming languages (e.g., Bash, PowerShell, Python) for automating administrative tasks.
• Experience with ClickUp or similar project management tools.
• Experience with Google Cloud Platform & Google Suite management.
• Relevant security or systems certifications (e.g., CompTIA Security+, Microsoft Certified: Azure Administrator Associate).
• A passion for video games and an understanding of the games industry is a big bonus.

Why Join mod.io?

• Impact: Be a key driver in shaping the future of UGC in gaming and supporting some of the biggest and most beloved titles ever made.
• Innovation: Work on cutting-edge technology at the intersection of gaming, platforms, and creator economies. Help us solve problems that haven’t been considered before.
• Growth: Join mod.io at an exciting time as the company is gaining market traction and has significant growth potential.
• Culture: Be part of a passionate, collaborative, and supportive team dedicated to empowering creators and developers, also don't you just want to work with fun and smart folks?!
• Place & Flexibility: Enjoy hybrid work with flexibility and work alongside colleagues in our decked out Prahran office, with easy access to Hawksburn train station.
• ESOP: We have an Employee Share Option Plan so that you can be part of what you help build.

This is a genuinely exciting and key role for mod.io you'll be close to the leadership team and there will be opportunities to be across so many projects it'll make your head spin. It'll be fun. If you're after a dynamic work environment, work with rad folks, working on cool tech, we can't wait to meet you.