Your purpose (how you help mod.io)

As a Senior Cloud & IT Systems Engineer on our team, you will be responsible for designing, building, optimising, and maintaining our cloud and on-premises mission-critical systems. You’ll ensure high availability, scalability, and performance. You will support our dynamic, technology focused team and business to thrive, from the smallest task to project level tasks. This is a permanent, full-time Hybrid role headquartered in our Melbourne, Prahran office.

About mod.io

We believe that UGC is an exciting new frontier for game engagement and longevity. Our service empowers developers and publishers to unlock the potential of their player base by fostering vibrant modding ecosystems, and facilitating in-game marketplaces for paid UGC. Backed by leading investors like Tencent, Play Ventures, Makers Fund, and LEGO, we're dedicated to delivering cutting-edge technology that supports both creators and studios.

Key Responsibilities

• Cloud Infrastructure Management: Assist in the design, implementation, maintenance, and optimization of our cloud infrastructure (primarily AWS/Azure). Ensure high availability, performance, scalability, security & compliance and cost-efficiency. Monitor application and infrastructure health using observability tools (e.g. Grafana).
• Developer Environment & Tooling: Manage and enhance the developer environments, tools, and workflows to ensure maximum productivity and security for our engineering teams. Your first priority will be performance for engineers, then how to make that as safe and secure as possible.
• IT Systems & Operations: Assist leading the management of all internal IT systems, including networking, hardware, software, asset management, and user support. Ensure smooth and secure operations for all employees.
• Enterprise Architecture: Contribute to enterprise architecture strategy to ensure technology platforms, systems, and processes align with current and future business objectives.
• Tech Debt: Track technology debt and legacy artifacts, to eliminate systems and processes that will cause long term cost, system failure or barriers to business success.
• Information Security & Governance: Contribute to, define, implement, and manage our information security strategy. This includes vulnerability management, incident response, access control, data protection, business continuity and security awareness.
• Compliance: Support and manage mod.io's ISO 27001 compliance program (and any other technical frameworks such as SOC, PCI, etc). This includes maintaining the Information Security Management System (ISMS), conducting regular internal audits, managing external audits, and ensuring continuous adherence to the standard's requirements.
• Team Leadership & Development: We expect you to foster a culture of continuous learning, automation, and operational rigor in the service of the wider organization. Service the broader business as a servant leader, leading by example and with respect.
• Automation and DevOps: Automate infrastructure provisioning and updates using AWS CloudFormation templates. Build, maintain, and optimise CI/CD pipelines using Azure DevOps or GitHub Actions.
• Disaster Recovery & Business Continuity: Develop, implement, and regularly test comprehensive disaster recovery and business continuity plans for critical systems and data.
• Cross-functional Collaboration: Work closely with Engineering, Product, and other departments to understand their needs, provide technical guidance, and align infrastructure and security initiatives with business goals.

Culture

• Be a doer in a Start-up like, Scale-up company, be ready to pull your sleeves up and tackle any task small or project scale. Be it provisioning a new laptop for another team member or helping us build a new Cloud environment and feature for millions of users.
• Embody our values, be awesome and work with awesome people. Set an example for others to follow, which strives for and delivers the best outcomes for our partners and prospects.
• Embrace feedback, ensuring constructive feedback is given and received in the right way. Speak freely, we’re a smallish company of 50 people, we need to solve hard problems together and get to the point quickly.
• Provide clear communication, own your work, and have fun.

What You Need To Be Successful

What You’ll Bring:

• 5+ years experience with scripting/programming languages such as Bash, Python, JSON, YAML etc
• 5+ years experience with AWS Well Architected Framework, and AWS technologies
• 5+ years experience with Infrastructure as Code (eg Terraform, Cloudformation, Bicep)
• Expert level knowledge in AWS networking services and concepts
• Expert level knowledge in containers including Docker/ECS
• Experience with CI/CD/build automation tools
• Familiarity with Azure cloud architecture
• Familiarity with security best practices, and security/compliance frameworks such as ISO 27001
• Knowledge of ITIL methodologies

It would be awesome if you also have:

• Significant Experience with Azure - Big plus!! We have more Azure work coming.
• AWS Certified Cloud Practitioner
• Experience with ClickUp or similar project management tools
• Experience with PagerDuty or similar alerting/reporting tools
• Experience with Google Cloud Platform & Google Suite
• A passion for video games and an understanding of the games industry

Why Join mod.io?

• Impact: Be a key driver in shaping the future of UGC in gaming and supporting some of the biggest and most beloved titles ever made.
• Innovation: Work on cutting-edge technology at the intersection of gaming, platforms, and creator economies. Help us solve problems that haven’t been considered before.
• Growth: Join mod.io at an exciting time as the company is gaining market traction and has significant growth potential.
• Culture: Be part of a passionate, collaborative, and supportive team dedicated to empowering creators and developers, also don't you just want to work with fun and smart folks?!
• Place & Flexibility: Enjoy hybrid work with flexibility and work alongside colleagues in our decked out Prahran office, with easy access to Hawksburn train station.
• ESOP: We have an Employee Share Option Plan so that you can be part of what you help build.

This is a genuinely exciting and key role for mod.io you'll be close to the leadership team and there will be opportunities to be across so many projects it'll make your head spin. It'll be fun. If you're after a dynamic work environment, work with rad folks, working on cool tech, we can't wait to meet you.